One (1) year experience is preferred to successfully perform this job.ĬOMMUNICATION SKILLS: Ability to read, write and comprehend simple instructions, short/simple correspondence, and memos. Incumbent is responsible for protecting the assets of Pechanga Resort Casino and for maintaining and providing a positive and professional work environment.ĮDUCATION/EXPERIENCE/TRAINING: High School education or training is not required.

Familiar with all safety and emergency procedures.ĪCCOUNTABILITY: This position has no supervisory responsibilities.

Report any unusual activity to management.

Ability to maintain attendance in conformance with standards.

Ability to remain alert throughout the duration of the shift and remain calm during emergency situations.

Perform all duties in accordance with Health and Safety standards.

Ensure all assigned areas are maintained and guest supplies are maintained at departmental standards.

Participate in the positive delivery of Company and department policies and procedures and the changes to any set policies and procedures.

Attend all Human Resources and department training sessions.

Communicate effectively both verbally and in writing in order to provide clear direction to customers and Team Members at all levels.

Ability to perceive quality of work, read material, and review documents receive instructions and hear inquiries from guests or staff.

Ability to logically and independently plan, organize, and complete work in a timely manner.

Comply with Resort policies and procedures.Comply with all departmental service guarantees.Report any maintenance deficiencies in assigned areas for follow-up action by supervisor.Transport linens and supplies to all closets and floors.Demonstrate responsible equipment operation and care.Maintain uniform, grooming, and conduct in accordance with department standards.Perform all tasks as assigned by management.Adhere to all key, pager, and radio policies and procedures within department.Promptly responds to all guest requests in a professional and efficient manner.The Hotel Houseperson adheres to department standards and procedures for all facets of cleaning of all Hotel public areas, Guest rooms, and Hotel back-of-house areas.Īll Team Members will display a Four Diamond commitment to customer service through the delivery and maintenance of the Quality Standards established by Pechanga Resort Casino.

Pechanga resort and casino size